The Boring Bits
Have questions? We have answers.
Original Paintings and Pet Portraits
How long does take to complete a pet portrait?
How long does take to complete a pet portrait?
Usually, Tracey can have your pet portrait completed within 3-4 weeks, but it’s best to ask her at the time of ordering, if time is of the essence. Having your pet’s portrait commissioned is often requested as gifts for a family member, so making sure we hit your special date is important. Please allow 6-8 weeks, just to ensure we have plenty of breathing space, because conceptualising your masterpeice shouldn’t be rushed.
I have more than 1 pet, can I get all my fur-babies immortalised in art?
I have more than 1 pet, can I get all my fur-babies immortalised in art?
Sure! One thing to consider when commissioning a portrait of multiple pets is whether you would like each pet to be depicted on individual canvases, where their unique personalities can shine, or if you prefer them to be painted together as a group. It takes twice as long to paint two animals on one canvas, so please let us know your preference and we can provide you with a quote.
I have this perfect spot on the wall for one of your portraits but need a different canvas size to the ones you offer?
I have this perfect spot on the wall for one of your portraits but need a different canvas size to the ones you offer?
No worries, please reach out to us with your specifications for the artwork and we’ll be happy to discuss options that may suit your needs.
Can you paint me a special subject/size?
Can you paint me a special subject/size?
These are called PRIVATE COMMISSIONS, and this is what keeps Tracey busy most of the time. Some people book months in advance by paying a deposit, and giving Tracey all the details, and arrange a completion date.
If you need something quickly, Tracey can shuffle things around and complete something in a month. She always does her best to do last minute orders.
Christmas is the most super busy time so we suggest you contact us well in advance for any Christmas gift bookings. If you are reading this and it’s close to Christmas, please don’t despair, just contact us for availabilities and perhaps you could delight your special someone with a Gift card.
Can the painting be displayed in direct sunlight?
Can the painting be displayed in direct sunlight?
Sunlight is harsh, really harsh. We suggest that since you can't really apply SPF to any of our merchandise, avoid direct sunlight, except for the cushion covers - the animals printed on the cushions can handle it, within reason.
What is a Certificate of Authenticity?
What is a Certificate of Authenticity?
The Certificate is an official document that proves your work of art is genuine and authentic. It is a helpful tool in proving a work’s provenance, quality, and ensures the buyer that it is produced by the artist, and no one else. A certificate of authenticity accompanies every original, hand finished limited edition and sculpture that Tracey Keller has created. We send you details after your purchase.
Will the colours fade?
Will the colours fade?
Everything TK uses are professional artist quality, so, the colour brilliance will remain for years!
Hand finished limited editions
What exactly is a Hand Finished Limited Edition?
What exactly is a Hand Finished Limited Edition?
Hand Finished Limited Editions are the next best thing to an Original (some people have trouble telling them apart. Each limited edition starts as a giclee print on canvas that TK paints over to make each piece unique again. It is signed and comes with its Certificate of Authenticity.
I have a favourite Tracey Keller artwork but unfortunately, it’s already sold. Can I have it as a Hand Finished Limited Edition?
I have a favourite Tracey Keller artwork but unfortunately, it’s already sold. Can I have it as a Hand Finished Limited Edition?
We select only a few artworks for a Hand Finished Limited Edition. We use a specific technique to make the artwork look super textured and pristine. So we don’t do this with every painting. However, if there is something you desperately want, please contact us and we will see if we can work with you. – Team TK does aim to please!
PHOTOS
What kind of photos work best for a painting?
What kind of photos work best for a painting?
Tracey has yet to find a photo that she can’t work with so don’t worry so much about your photos. She won’t let photography stand in the way of creating a beautiful artwork of your pet.
We understand that your pet isn’t with us anymore or they are camera shy or can’t stay still, that’s totally fine. Tracey have produced pet portraits from pieced together photos, camera snaps and more but she prefer nothing too blurry or dark if possible. If you can send us heaps of pics that focuses on the face, eyes and body in natural light, that would be great. She will then speak to you… a lot..about your pet’s personality and character. This is what makes TK unique, she actually somehow manages to put this energy into the painting bringing a joyful tear to the owner’s eyes! If you want to enquire about a pet portrait, click here.
My Beloved pet crossed the rainbow bridge and now I want to celebrate the memories – can you help?
My Beloved pet crossed the rainbow bridge and now I want to celebrate the memories – can you help?
Nothing is more humbling for Tracey than to celebrate the joyful memories of a pet no longer with us.
She definitely thrives on making people smile, and animals certainly help with this. Please click here so Tracey can get a clear indication of what you require.
Do the photos you use have to be mine?
Do the photos you use have to be mine?
Yes, just make sure you have the rights to give Tracey permission to use these photos as a painting reference. If you are not the copyright owner of your reference photos we can get into trouble with copyright law if Tracey use them for her art. You need to have taken this photo or have been given permission by the person who took the photo to share it with Tracey for the portrait. For more detail on this please read my artwork agreement which applies to every artwork she creates.
PAYMENTS
How do I book into your painting schedule?
How do I book into your painting schedule?
To secure your place in Tracey’s painting schedule, we require a 50% deposit. With this deposit, Tracey will use your photos to create a drawing of your artwork to show you the best composition and basic colours and background for your pet portrait. Once the composition is approved, Tracey starts the creative process. She will then send you a pic of the completed painting to make sure you are happy. Balance payable upon completion. All payments are non-refundable for custom commissioned artworks.
How do the payments work?
How do the payments work?
Once we have organised the artwork quote, we will send you an invoice over email to process the payment via Paypal, Credit Card or Direct Deposit.
Do you have any payment plans available?
Do you have any payment plans available?
We are happy to discuss a payment plan arrangement, just send us a message and we can discuss on a case by case basis.
SHIPPING
When do we ship?
When do we ship?
We ship twice a week, normally Tuesdays and Thursdays. We ship from Noosaville, Queensland with Aramex and Australia Post and it normally takes 2-7 days to arrive depending on your location.
Do we ship overseas?
Do we ship overseas?
We sure do! International shipping may not cost as much as you think. Please note, all International purchases are subject to the specific country’s customs and duty fees which are not included in the listed price.
How much is Australian postage?
How much is Australian postage?
It’s FREE shipping Australia-wide for orders over $65 except Originals and Hand Finished Limited Editions.
Can I pick up?
Can I pick up?
Sorry, no. Online orders are always processed separately so no pick up option is available. Anyways, you’ll get FREE shipping for orders over $65 except Originals and Hand Finished Limited Editions.
How is my one-of-a-kind painting shipped?
How is my one-of-a-kind painting shipped?
Very well protected and carefully packaged. While we can’t take any responsibility of what happens to your portrait during transit, we go above and beyond to ensure your painting survives its journey and arrives to you safely. Packaged using heavy grade cardboard box and padding around your canvas, there is no expense spared for your bespoke pet portrait. For the paper prints and artworks on paper it comes in a rigid mailer with corflute board to keep it flat. We also include postal insurance, signature on delivery and tracking on each parcel. Posted from Noosaville, Queensland, Australia to anywhere in the world.
Can I get my painting delivered to a Parcel Locker or PO Box?
Can I get my painting delivered to a Parcel Locker or PO Box?
Sorry, Aramex don’t deliver your painting to a Parcel Locker or PO Boxes, only to your physical address as we want you or someone from home to sign the delivery. Aramex and our shipping elves will also connect with you regarding your tracking deets for you to know when it’s going to be delivered.
What if there is an issue with my delivery?
What if there is an issue with my delivery?
Please contact us straight away if you have any delivery dramas, we will do our best to find a good solution. One-of-a-kind artworks are hard to replace so if the worst does happen, please be patient and understanding, and be assured we will do everything in our power to make things right.
RETURNS AND EXCHANGE
What if my purchase arrives damaged?
What if my purchase arrives damaged?
All Tracey Keller merchandise is packed with care and love and are picked up from our warehouse in excellent condition. Unfortunately, from this point, we have no control over what happens, and 99.9% of the time, Aussie Post and Aramex Couriers are perfect. While we have all faith in them, there are times when packages can arrive a little worse for wear. While we do apologise that you have taken the time to order a TK product, and it has not arrived in the state we sent it in, refunds or replacements are not guaranteed. If you have received a damaged item, please refer to our refund policy.
What if I change my mind?
What if I change my mind?
Each Tracey Keller piece is thoughtfully printed, packaged and dispatched from a our warehouse in Noosa – just for you. Please be mindful when choosing/adopting your piece as due to the fragile nature of the works we do not accept returns if you ‘change your mind’. eGift Cards are transferable, but not refundable or redeemable for cash.
If for some reason you have been sent the wrong or incomplete order, please email us with photo evidence and we will happily sort this out for you.
WAIT, I STILL HAVE MORE QUESTIONS
Feel free to contact us. We’d love to hear from you and give you all the answers about Tracey’s creations.
ORIGINALS
Tracey Keller Originals is a collection that captures the joy and spirit of the animal kingdom. Each piece radiates Tracey's signature style— bright and full of emotion, perfectly capturing the hearts of pet lovers and art enthusiasts alike.
Collect Unique ArtPet Portraits
Tracey Keller Pet Portraits beautifully capture the unique charm of your furry friends. Painted in Tracey's bright, joyful style, each portrait celebrates your pet’s personality, ensuring their energy and love are forever preserved in art.
Celebrate Your PetHand Painted Limited Editions
We're excited to connect with you about our vibrant collection. Contact us today to discuss any piece of art you're interested in—from paintings to public artworks. We look forward to hearing from you!
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