What if I want a Pet Portrait?
Tracey’s pet portraits start from $1140 for a small face only study, however, your pet’s face and personality would definitely shine on a 120cm x 90cm canvas which by the way is her most popular size! A pet portrait of this size is $4240. The size down from this is 100cm x 75cm $3140. Click here if you are interested in doing this.

I have more than 1 pet, can I get all my fur-babies immortalised in art?
Of course! You should consider whether you want them each on their own single canvas, where their individual personality will definitely shine or for them to be put together as a group. Clearly it takes twice as long to paint two animals on one canvas, so please let us know and we can work out a price for you.

I have this perfect spot on the wall for one of your portraits but need a different canvas size to the ones you offer?
No worries, please feel welcome to email us with your requirements for the artwork and we can explore options for you.

Can you paint me a special animal/size?
These are called PRIVATE COMMISSIONS, and this is what keeps Tracey busy most of the time. Some people book months in advance by paying a deposit, and giving Tracey all the details, and arrange a completion date.

If you need something quickly, Tracey can shuffle things around and complete something in a month.  She always does her best to do last minute orders. Click here to book your painting.

Christmas is the most super busy time so we suggest you contact us well in advance for any Christmas gift bookings. If you are reading this and it’s close to Christmas, please don’t despair, just contact us for availabilities and perhaps you could delight your special someone with a eGift card.

I have a favourite Tracey Keller artwork but unfortunately, it’s already sold. Can I have it as a Hand Finished Limited Edition?
We select only a few artworks for a Hand Finished Limited Edition. We use a specific technique to make the artwork look super textured and pristine. So we don’t do this with every painting. However, if there is something you desperately want, please contact us and we will see if we can work with you. – Team TK does aim to please!

TRACEY KELLER COPYRIGHT

All artwork is subject to copyright, and remains the intellectual and creative property of Tracey Keller. It may not be distributed, printed or copied (for personal or corporate use) without permission.

PHOTOS

What kind of photos work best for a painting?
Tracey has yet to find a photo that she can’t work with so don’t worry so much about your photos. She won’t let photography stand in the way of creating a beautiful artwork of your pet.

We understand that your pet isn’t with us anymore or they are camera shy or can’t stay still, that’s totally fine. Tracey have produced pet portraits from pieced together photos, camera snaps and more but she prefer nothing too blurry or dark if possible. If you can send us heaps of pics that focuses on the face, eyes and body in natural light, that would be great. She will then speak to you… a lot..about your pet’s personality and character. This is what makes TK unique, she actually somehow manages to put this energy into the painting…  Bringing a joyful tear to the owner’s eyes! If you want to enquire about a pet portrait, click here.

Do you have any tips on taking photos of my pet?
If you do want some tips on getting that ideal pet photo, click here to get some valuable tips.

My Beloved pet crossed the rainbow bridge and now I want to celebrate the memories – can you help?
Nothing is more humbling for Tracey than to celebrate the joyful memories of a pet no longer with us. She definitely thrive on making people smile, and animals certainly help with this. Please click here so she can get a clear indication of what you are requiring.

Do the photos you use have to be mine?
Yes, just make sure you have the rights to give Tracey permission to use these photos as a painting reference. If you are not the copyright owner of your reference photos we can get into trouble with copyright law if Tracey use them for her art. You need to have taken this photo or have been given permission by the person who took the photo to share it with Tracey for the portrait. For more detail on this please read my artwork agreement which applies to every artwork she creates.

PAYMENTS

How do I book into your painting schedule?
To secure your place in Tracey’s painting schedule, we require a 50% deposit. With this deposit, Tracey will use your photos to create a drawing of your artwork to show you the best composition and basic colours and background for your pet portrait. Once the composition is approved, Tracey starts the creative process. She will then send you a pic of the completed painting to make sure you are happy. Balance payable upon completion. All payments are non-refundable for custom commissioned artworks.

How do the payments work?
Once we have organised the artwork quote, we will send you an invoice over email to process the payment via Paypal, Credit Card or Direct Deposit.

Do you have any payment plans available?
We are happy to discuss a payment plan arrangement, just send us a message and we can discuss on a case by case basis.

SHIPPING

When do we ship?
We ship twice a week, normally Tuesdays and Thursdays. We ship from Noosa, Queensland with Fastways and Australia Post and it normally takes 2-7 days to arrive depending on your location.

Do we ship overseas?
Surely do! International shipping not that much. Please note, all International purchases are subject to the specific country’s customs and duty fees which are not included in the listed price.

How much is Australian postage?
It’s FREE shipping Australia-wide for orders over $55!

Can I pick up?
Sorry, no. Online orders are always processed separately so no pick up option is available. Anyways, you’ll get FREE shipping for orders over $55.

How is my one-of-a-kind painting shipped?
Very well protected and carefully packaged. While we can’t take any responsibility of what happens to your portrait during transit, we go above and beyond to ensure your painting survives its journey and arrives to you safely. Packaged using heavy grade cardboard box and padding around your canvas, there is no expense spared for your bespoke pet portrait. For the paper prints and artworks on paper it comes in a rigid mailer with corflute board to keep it flat. We also include postal insurance, signature on delivery and tracking on each parcel. Posted from Noosa, Queensland, Australia to anywhere in the world.

Can I get my painting delivered to a Parcel Locker or PO Box?
Sorry, Fastways don’t deliver your painting to a Parcel Locker or PO Boxes, only to your physical address as we want you or someone from home to sign the delivery. Fastways and our shipping elves will also connect with you regarding your tracking deets for you to know when it’s going to be delivered.

What if there is an issue with my delivery?
Please contact us straight away if you have any delivery dramas, we will do our best to find a good solution. One-of-a-kind artworks are hard to replace so if the worst does happen, please be patient and understanding, and be assured we will do everything in our power to make things right.

LOCATION

Can I see the merch anywhere in person?
Surely can!! If you are around Hastings Street, Noosa, pop into Tracey’s signature gallery! It’s a happy spot with heaps of stuff to captivate your attention. Oh, and pretty cool people working there too.

Do you do markets?
Tracey and our team are now busy focussing on our signature gallery in Hastings Street, Noosa, plus various other international exhibitions, so we can’t be in two places at once. We gave up markets a couple of years ago. HOWEVER, if you want to be part of our team and have your own Tracey Keller business, we would love to chat!

WHOLESALE

Do you offer wholesale?
YEP! For all wholesale and collaboration enquiries, click here.

RETURNS AND EXCHANGES

What if my purchase arrives damaged?
All Tracey Keller merchandise is packed with care and love and are picked up from our warehouse in excellent condition. Unfortunately, from this point, we have no control over what happens, and 99.9% of the time, Aussie Post and Fastways Couriers are perfect. While we have all faith in them, there are times when packages can arrive a little worse for wear. While we do apologise that you have taken the time to order some product, and it has not arrived in the state we sent it in, no refunds or replacements are guaranteed, although we will do whatever it takes to ensure you are happy!

What if I change my mind?
Each Tracey Keller piece is thoughtfully printed, packaged and dispatched from a our warehouse in Noosa – just for you. Please be mindful when choosing/adopting your piece as due to the fragile nature of the works we do not accept returns if you ‘change your mind’. eGift Cards are transferable, but not refundable or redeemable for cash.

If for some reason you have been sent the wrong or incomplete order,  please email us with photo evidence and we will happily sort this out for you.

MORE INFORMATION

Wait, I still have questions!
Please feel welcome to contact us because we’d love to hear from you and give you all the answers about Tracey’s creations. You can include some examples if you are not sure about how the photos you have would adapt to an artwork, if you need to know where Tracey’s at with her painting schedule, or want to know more about the process, tell us a story about your pets personality or just want to chat about how awesome your pets are, click here and send us a message.

TERMS AND CONDITIONS

All prices are current as of MARCH 2020 and Tracey Keller Designs reserves the right to alter prices at any time, without prior notice. Prices may change and offers may be withdrawn at any time. There are no returns or refunds on custom paintings. Copyright remains with the artist and reproduction is not allowed without written consent, refer to full details in Artwork Agreement. The artist is not liable for any damage or loss of the painting during Shipping.

ARTWORK AGREEMENT

The Artist, Tracey Keller, exclusively retains copyright ownership and all reproduction rights to the artwork. The artwork may not be reproduced in any manner without a written and signed agreement by the Artist. Under no circumstance is it permitted to use the artwork for commercial purposes.

Artwork refers to, but is not limited to, any image, file, physical painting or design produced by the Artist, Tracey Keller. If you provided the photo that your artwork was based on, you acknowledge you have the rights to grant the Artist to use of that photo as a reference for the artwork.

The artwork supplied to you, may be used for private and personal use only.

You must credit the Artist when sharing the artwork on social media using any of these references:

Please treat the artist with respect. Do not claim the artwork as your own, do not modify, customise or change the artwork in any way and do not make any form of profit off of the artwork. Unauthorised duplication or usage for commercial purposes is prohibited by Copyright law.

Thank you!