Frequently Asked Questions

Q: Pet Portraits….Can Tracey work from photographs?

A: Absolutely!  Whenever Tracey creates a pet portrait, she likes to get a lot of information from the client.  She asks that you send as many photographs as possible, especially some closeups.  She then will speak to you… a lot… about your animal’s personality and character. This is what makes TK unique, she actually somehow manages to put this energy into the painting…  Bringing a joyful tear to the owner’s eyes! If you want to enquire about a pet portrait, click here.

Q: Pet Portraits. I own 5 animals – can TK put them all into one painting?

A: Anything is possible!  However, it should be considered that if there are a few personalities on one canvas, the personalities do tend to “meld”, and because it would take a lot more time, the price to do this is increased accordingly. We would also suggest that you consider a few smaller canvasses of each individual pet. Our record for original pet portraits in one household is currently 7!

Q: Pet Portraits – Can you put my pet onto a cushion cover and I purchase that for $39?

A: When someone purchases an original pet portrait, we can discuss this further after the painting is finished!

Q: Size matters…..I want a huge painting, something like 1.8m x 1.2m.  I live outside of Australia. Can you ship to me?

A: Absolutely!  For any painting whose size is over 1.2m, we take the painting off the stretcher bar and roll.  All you need to do is take it to your framer and they can easily re-stretch so it is ready to hang!

Q: What’s the difference between a Hand Finished Limited Edition and a Textured Print??

A: Great question!! It’s pretty simple…. A Textured Print is an “Open Edition”. This means that Tracey Keller Gallery prints an unlimited amount of these. They are designed to look really expensive but at a budget price! You still get the TK signature hessian and textured paint on TOP of the print, so the look luxe! You are limited to what is available online, and they come in the sizes listed on the website.

A Hand Finished Limited Edition is precious. And they can be custom made in sizes to suit. We limit the printing quantity to merely 100 and each one is totally unique and comes with its own Certificate of Authenticity. TK has individually hand painted each one, and the subject’s eyes are finished with her signature resin/liquid glass finish so they just “pop”.

Q: I wanna be creative… Can I have any TK image as a Hand Finished Limited Edition?

A: We select only a few images for a Hand Finished Limited Edition.  We use a specific technique to make the image look super textured and pristine.  So we can’t do this with every painting.  However, if there is something you desperately want, please contact us and we will see if we can work with you – Team TK does aim to please!

Q: Come to ME!……I live in a country outside of Australia.  Can you ship overseas?

A: YES!!!! TraceyKeller.com is now gone global with a flat rate of $59. Please note, all International purchases are subject to the specific country’s customs and duty fees which are not included in the listed price.

Q: Can I give a gift certificate to one of my loved ones?

A: Absolutely!! You can purchase it here.

Q: I received my items but there’s some damage. What should I do?

A: Just contact us and our team will get you sorted.